<p style="margin-bottom: 1in;" align="CENTER"><span style="color: #000080;"><strong><span style="font-size: xx-large;" size="6">Frequently Asked Questions</span></strong></span></p>
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<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>HOW MUCH IS THE COURSE?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">$79. This includes everything: the course, the test (unlimited chances to pass), and Ohio processing fees.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>ARE YOU SURE THERE ARE NO HIDDEN COSTS?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Yes.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>I REALLY WANT THIS CONFIRMED...IS IT REALLY JUST $79?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Yes. Confirmed.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>HOW LONG IS THE COURSE?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">24 hours. This the is mandated time for the Ohio Driver's Training course.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>DID YOU SAY I GET UNLIMITED CHANCES TO PASS THE COURSE?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Yes, we did. HOWEVER, according to the state rules, you get 3 chances to pass the test after taking the course, and if you do not pass that third time, you must retake the whole 24-hour course, and then you have 3 more chances to pass the test. You can go on this merry-go-round as many times as you need to, but you get only 3 chances to pass the test each time, and then you must retake the whole 24-hour course. You can retake our course as many times as you need to, but for your own sake as well as others on the road, pay attention and study. Do you REALLY want to retake the 24-hour course?</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="color: #000080; font-family: arial, helvetica, sans-serif; font-size: medium;" color="#000000"><b>WHAT ABOUT FEES FOR MISTAKES ON MY PROFILE?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">I'm glad you asked! If you make a mistake on your profile, and I have already submitted your report, then I have to resubmit your information. For this, I charge $10. I have put check boxes on the profile intake form to prevent mistakes, as the two most common mistakes are a wrong date of birth, and a misspelled or abbreviated first name. I would rather not have the hassle.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>I GOT AN ERROR CODE WHEN I TRIED TO OPEN THE VIDEO. IT SAID "Your browser version does not support the video. Time to upgrade!" WHAT DO I DO?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">You run a Google search (or other search engine) on how to upgrade whichever browser you are using. Examples of browsers are Firefox, Safari, Internet Explorer, Google Chrome, and Netscape. There are several more browsers, and the example was just to let you know what part of the internet is the "browser". If you are using Firefox, then run a Google search on how to upgrade Firefox.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>HOW DOES THIS WORK?</b></span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">It's easy!</span></p>
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<p style="margin-bottom: 0in;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Click the button that says<em> Enter the Course</em>, and you will be taken to a page to create your profile. You will be sent a confirmation email, and you must click on that link to enter the course.</span></p>
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<p style="margin-bottom: 0in;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Take the course at your own pace, and you can take the test up to 3 times. If you do not pass the test on the third try, you must retake the whole 24-hour course, and that will give you 3 more chances at the test. You can take the course as many times as you need to. Come and go as you please, we keep track of your time. You may take only 4 hours of course in one day, and you must complete the whole process, including your behind-the-wheel training, within 6 months.</span></p>
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<p style="margin-bottom: .5in;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">When the test is done, your success will be reported automatically to the state of Ohio.</span></p>
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<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>I CAN'T FIND MY CONFIRMATION EMAIL! IT WAS NEVER SENT TO ME!</b></span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">The reasons this happens are as follows:</span></p>
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<pre style="margin-bottom: 0in;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">You need to wait a moment and refresh your email.</span></pre>
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<pre style="margin-bottom: 0in;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">It may have been filtered into your spam folder.</span></pre>
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<pre style="margin-bottom: 0in;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">You created your account with a wrong email.</span></pre>
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<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Refresh your email after 5 minutes and check your spam box. If you still do not see it, try to create another profile, and be VERY CAREFUL that your email is entered correctly.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>CAN YOU RESEND ME A CONFIRMATION EMAIL?</b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">No, it is automated and it is something we simply are not able to do. Because we need your email confirmed so that we can assure you get your certificate number, we need you to check your spam folder and to refresh your inbox a few minutes after you submitted your profile. If for some reason you still cannot find your confirmation email, and your email is indeed correct, then we manually confirm your email and let you into the course.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;"><b>I PASSED THE COURSE BUT THE DMV CANNOT FIND ME IN THEIR SYSTEM. </b></span></p>
<p style="margin-bottom: 0.5in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">In this unlikely case, contact us at CustomerCare@OhioACA.com, and we will get to the bottom of the issue, and all will be well. With that, make SURE your information on your profile is correct.</span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial, helvetica, sans-serif; font-size: medium; color: #000080;"><b>DO I HAVE TO TAKE THE COURSE ALL IN ONE SITTING? CAN I LEAVE AND COME BACK?</b></span></p>
<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">Come and go as you please. There is no time limit on taking the course. You keep all the the time you have already spent in the course, so you lose nothing by leaving and then returning later.</span></p>
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<p style="margin-bottom: 0in; text-align: justify;"><span style="font-family: arial,helvetica,sans-serif; font-size: medium;">When you pass the test, we will process your certificate with Ohio within 10 business days.</span></p>
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